Have Questions?
Frequently asked questions for renting ATVs in New River, Arizona. Browse for answers to most common questions.
RESERVATIONS AND BOOKING
We definitely suggest a reservation so that you get exactly what you want when you ride with us. A reservation also helps us make sure we have everything ready for you before you arrive. This includes your paperwork, fuel, cooler with bottled water and ice, and more.
You are more than welcome to walk-in, call in, or book online for a same day reservation. We ask that you keep in mind we may have limited availability or longer wait times to ensure that the people who have reservations are taken care of. Our staff will do their best to get you in and out as fast as possible if you decide to ride.
On the day of your reservation we suggest that you arrive at least 30 minutes early for your check-in. Our process for this is pretty simple, but coming early will give you plenty of time to get checked in, ask questions, get your maps/gear, cover your vehicle, and take a bathroom break before you depart. This prevents your check-in from cutting into your ride time as well. We ask that you have your entire group gathered and together before you start this process in order to create a better experience for everyone. This helps our staff not have to repeat or cover information more than once and ensures everyone in your group is on the same page.
Unfortunately, if you arrive late for your reservation you will cut into your ride time. Our units usually go out twice a day and need to be back to our location by a certain time. Therefore, we are not able to offer extensions in time or a discount if you are late for your check-in. Please make sure to account for travel time and any traffic you might encounter.
Anyone over the age of 18 with a valid driver’s license can rent any of our base model units. Sadly, because these are rentals, all drivers MUST be 18 or older to drive even if they have a license. It is a huge liability for anyone under 18 to drive the rentals. You must be 25 or older to rent any of our TURBO-CHARGED models and SLINGSHOTS.
To take out one of these bad boys drivers must be a minimum of 25 years old. Children old enough to not require a car seat are welcome as passengers. We recommend a Slingshot to customers looking to cruise around town and check out the local spots without all the dust. Many people love to take these to South Phoenix and even as far as the Grand Canyon with a full 24-hour ride. Slingshot rentals do require a $1500 or $750 deposit, funds must be available. Similar to the off-road vehicle rentals you can lower the base liability to $750 for an additional $50 when you check in.
The only vehicle that we offer hourly rentals in is our Polaris Slingshot, which can only be driven on the pavement. With our offroad vehicles you are not really able to accomplish or see much in under two hours. We suggest, if time permits, that you make time for our Half Day Adventure. You won’t regret it! If you find that you are under a time constraint please give us a call and let us see what we can do to accommodate you.
No, we have included liability coverage within your rental costs. You do have the option to lower your liability to $1500 in the event of an incident by paying an additional $50 when you check in. If you do not choose the lower liability, a $3000 deductible will be required with no exceptions and is the hold amount we take up front. As long as you bring the vehicle back in the same condition you took it this will be immediately returned after inspection.
Tire coverage is automatically included in the cost so if you have basic tire issues on the trail, such as a rock puncture, you are covered.
Yes, at the time of your rental we will place a $1500 or $3000 deposit PER VEHICLE by credit card or cash (see the ‘Do I have to purchase insurance’ faq for lower liability option details). These funds do have to be available as well or the card will be declined. While this may seem like a large amount please understand that these are new units and this is a higher risk activity. As long as you drive with care you will have this released back to you immediately upon your return. We ask that you allow at least 5-7 business days for this to process. Most people never see this hit their statement, but it just depends on your credit card company. Please allow additional processing time on weekends and holidays or if you are using a debit card.
While we do not offer a monetary discount, if you call to book a reservation we will extend your time an extra 30 minutes. Thank you for your service.
GENERAL QUESTIONS
Yes, they have automatic transmissions, which makes driving the trails a breeze.
Slingshot vehicles drive like a sports car and have Automatic and Manual transmission options, depending on availability.
There are trails to fit everyone from novices to advanced enthusiasts.
Kids are welcome to ride along and love the adventure. Helmets and eye protection are required which we provide to you at no additional cost. Young children requiring car seats are not permitted to ride in our vehicles. Children above the age of five who are large enough to safely wear seat belts are allowed. If you have any questions feel free to contact us!
Absolutely! Many people take their furry friends on the trails. Do keep in mind that New River has rough terrain, and the experience may not be suitable for your pet. Some people take their smaller pets on their lap, and people with larger pets take vehicles with additional seats. Because of the terrain we do not allow pets to ride in the bed of the vehicle for safety. Arizona has a leash law and remember it is against the law to leave your pets in a vehicle for extended amounts of time at any time of the year (running or not). Please make sure if you are unable to take your pet you make accommodations for them as they are not available at our location.
The most important thing to bring with you for your reservation is a valid driver’s license for each driver and the credit card/method of payment for the $3000 or $1500 deposit on each vehicle. Both license and hold will be required at the time of your check in.
Unfortunately at this time we are not able to offer guided tours. Rest assured that we send many first timers out with great satisfaction. The maps are easy to follow, the vehicles are fun to drive, and the trails are clearly marked. We do our best to ensure a safe and fun experience for our visitors. You won’t be disappointed when you take the wheel for the outdoor adventure of a lifetime.
The real question here is: Will you have enough time to see everything?! Here in New River we have hundreds of miles available to us for trail riding. For many people the Half-Day is plenty and works well for the time they have to spend in the area. When riders return they almost ALWAYS wish they had done a Full Day Adventure. We suggest that if you can fit it into your itinerary that you book a Full Day trip. This allows you to cover a lot more ground, enjoy a picnic, and explore terrain that you wouldn’t be able to see in a Half Day. Either way, you will NOT be disappointed.
All of our vehicles are registered and insured to be street legal, so no need to worry about a trailer/drop-off. We will give you guided instruction on where to go when you arrive so you can head straight to the trails right from our parking lot! These vehicles are safe on the main roads and are able to go the posted speed limits. Enjoy all the beautiful scenery as you make your way to the trails, which are about 10 minutes away from our location.
SAFETY
This is a VERY safe activity for all ages. We encourage everyone to wear their helmets and seatbelts at ALL times. As long as you are here to enjoy a self guided “sight-seeing tour” you shouldn’t encounter any issues. We provide everything you need to have a safe adventure with us such as helmets and goggles. Follow the marked trails, watch for oncoming traffic, and follow designated trail/road speeds; that’s all there is to having a safe time on the trails. Don’t worry – these trails aren’t boring and you’ll wish you had more time!
If anything happens out on the trail we will send help right away!
Anything mechanical with the vehicle that could occur is covered by New River Off Road as long as it isn’t due to negligence. As long as you drive the vehicle as instructed your ride should go smooth! Always make sure you are in the correct gear and stop when you are shifting from one to the other. Should you experience any trouble with your vehicle call us right away! We will get a mechanic on their way lickity split to bring you a new vehicle and get you back on your way! All of our units are in tip top shape, and breakdowns are not common but do happen from time to time.
While there usually aren’t any issues so long as you are here for the scenery and not to drive recklessly, 99% of people find that they place their deposit and it is immediately released back to them when they return (plus bank processing times which may vary). Unfortunately, as with many activities…things happen. No one ever anticipates having an accident on the trails, but these types of things are typically caused by high speeds, donuts, fishtailing, following too closely, improper wheel placement, racing, and not adhering to basic trail etiquette or road laws. Also, major additional damage to the vehicle can be caused when it is driven after it has been tipped or rolled over. When an accident occurs (no matter how big or small, slow or fast, minimal it may seem) make sure you call our offices to ensure additional damages aren’t created within the motor. As an outfitter with Polaris Adventures for the safety of future renters/riders we are REQUIRED to keep your deposit until the vehicle has been fully inspected and repaired. There will not be an estimate at the time of the incident, and the process for repair and invoicing can take up to 14 business days. The operations manager will reach out to you regarding your repair and cost for damage. Remember folks, these vehicles are not cheap to repair. We want our customers to be safe and happy with their ride. We ask that you come to New River Off Road to enjoy the sites and to please bring the vehicle back to us in the same condition in which you took it. You will be responsible for any damages to the vehicle that are not from basic wear and tear. We do a full coverage of your vehicle before you leave just like any other rental company. We take photos before you leave and when you return. We certainly encourage you to do the same.
Yes helmets are required. You are more than welcome to bring your own DOT approved helmet if you already have your own. Bicycle helmets are not acceptable. Eye protection is also required. We provide many sizes of both.
At this time we are taking all safety precautions recommended by the CDC for COVID-19.
We are sanitizing all of our units and gear after each rental as well as following strict sanitation procedures for our offices inside and out. We make sure that each of the helmets, goggles, and maps are fully sanitized after each use.
If you are experiencing symptoms or have been exposed to someone with COVID-19 please follow the recommended protocol to prevent the spread of COVID-19 to other travelers and our staff.
Our vehicles may be governed to 35 miles per hour. This is to help prevent reckless driving incidents.
CANCELATIONS
If you book in advance and need to cancel you must cancel at least 72 hours prior to your reservation. If you cancel 72 hours prior to your reservation you will receive a full refund and no penalty. We do understand that things happen, but unfortunately if you find that you are under 72 hours and need to cancel for ANY reason we will not be able to offer a refund at that time and are not able to make exceptions to this policy. However, we can issue a gift card/credit that can be used for a ride in the future. If you need to reschedule or make changes we will do our best to accommodate your request depending on our availability.
At New River Off Road we go rain or shine; 365 days a year. Under rare circumstances the forest service will close down certain trails to preserve them, which is out of our control. Most times there are still plenty of trails to keep you busy even if the weather is wet. We suggest keeping an eye on the weather before your ride so you are prepared. We provide rain ponchos if it is raining out and during the colder seasons have various hats, gloves, and sweaters for sale in the office. Just come dressed for the occasion whether it is cold and wet, or dry and sunny!
There will be no refunds if you cancel within 72 hours because you do not wish to ride in undesirable weather. If the trails are open, we are open.
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